soft_skills
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soft_skills [2024/10/08 23:35] singhj [General Principles] |
soft_skills [2025/10/29 11:51] (current) boyera [AB] Added new section with resources from "Difficult Conversations Workshop" given by Ryan Smith during one of our group meetings |
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| [[https://www.npr.org/2023/01/25/1150972343/how-to-say-sorry-give-good-apology|How To Apologize]] - 6 Key Steps: | [[https://www.npr.org/2023/01/25/1150972343/how-to-say-sorry-give-good-apology|How To Apologize]] - 6 Key Steps: | ||
| - | - "Say you're sorry. Not that you "regret," not that you are "devastated." Say you're "sorry."" | + | - "Say you're sorry. Not that you 'regret,' not that you are 'devastated.' Say you're 'sorry.'" |
| - "Say what it is that you're apologizing for. Be specific." | - "Say what it is that you're apologizing for. Be specific." | ||
| - "Show you understand why it was bad, take ownership, and show that you understand why you caused hurt." | - "Show you understand why it was bad, take ownership, and show that you understand why you caused hurt." | ||
| - "Don't make excuses." | - "Don't make excuses." | ||
| - "Say why it won't happen again. What steps are you taking?" | - "Say why it won't happen again. What steps are you taking?" | ||
| - | - "If it's relevant, make reparations: "I'm going to pay for the dry cleaning. Just send the bill to me. I'm going to do my best to fix what I did."" | + | - "If it's relevant, make reparations: 'I'm going to pay for the dry cleaning. Just send the bill to me. I'm going to do my best to fix what I did.'" |
| ===== Mentoring ===== | ===== Mentoring ===== | ||
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| ===== Communication Skills ===== | ===== Communication Skills ===== | ||
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| + | [[https://lorettajross.com/callingin-online|Calling In (Loretta J. Ross)]] - vs. Calling Out | ||
| [[https://hr.msu.edu/professional-development/courses/communication/index.html|Communication Courses from MSU HR]] | [[https://hr.msu.edu/professional-development/courses/communication/index.html|Communication Courses from MSU HR]] | ||
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| [[https://www.canr.msu.edu/tag/budgeting|Budgeting]] | [[https://www.canr.msu.edu/tag/budgeting|Budgeting]] | ||
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| + | ===== Conflict Resolution ===== | ||
| + | The following is a selection of resources that were shared with us during a difficult conversations workshop led by Ryan Smith (MSU Ombudsperson) that we had during a group meeting in 2025(?). | ||
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| + | {{conflict_resolution_brochure_pdf.pdf|Conflict Resolution Brochure from Ryan Smith (MSU Ombudsperson)}} | ||
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| + | {{group_work_and_difficult_conversations_frib_work_group.pptx|Ryan Smith's slide on Conflict Resolution}} | ||
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| + | [[https://en.wikipedia.org/wiki/Crucial_Conversations:_Tools_for_Talking_When_Stakes_Are_High | Crucial Conversations: Tools for Talking When Stakes Are High (Book)]] | ||
| + | [[https://www.youtube.com/watch?v=wtl5UrrgU8c | The secret to giving great feedback TED Video]] | ||
soft_skills.1728444920.txt.gz · Last modified: 2024/10/08 23:35 by singhj
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