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--- resources:faq [2022/02/14 16:34]
hermanse
+++ resources:faq [2024/08/23 12:44] (current)
dopfer
@@ Line 2: / Line 2: @@
 Be sure to consult the [[resources:resources|Administrative Resources]] page for administrative and department level questions.
+{{resources:s10203-ma-000125-r004.pdf|Getting Started Guide from the portal}}
+If you have a question that is not addressed in this FAQ, or if the FAQ is out-of-date, the portal is the best place to look. There are teams of people at FRIB employed to make sure all the information you could need is available and up-to-date; [[https://portal.frib.msu.edu/sites/bussupport/businessit/SitePages/Home.aspx|here]].
 ====== FAQ ======
+**How do I set up a Two-Factor Authentication?**
+  * In order to access FRIB application from outside the laboratory, the Symantec two-factor VIP Access application needs to be set up. For instructions see {{resources:t10300-ma-005067-r003.pdf|here}}.
+**How do I access my lab applications (including remote desktop and PuTTY) from my personal device?**
+  * See {{resources:s10204-ma-004562-r005.pdf|here}} how to Utilize Citrix for Remote Access to FRIB Laboratory Resources.
 **How do I access my lab email on my phone?**
-  * {{resources:FRIB_mobile_email.docx|Here}} is a lab sponsored guide for both iPhone and Android using the Outlook app.
+  * [[https://portal.frib.msu.edu/sites/bussupport/businessit/ITSystemsSupport/SitePages/Email%20on%20Moblie%20Devices.aspx|Here]] is a lab sponsored guide for both iPhone and Android using the Outlook and Gmail app.
-  * Kirby has also had success on the Android Gmail/Google Calendar apps though this is not described here.
 **How can I configure passwordless login to the gateway and other NSCL/FRIB computers (fishtank, fireside, jinacalc, etc.)?**
   * As with most Linux questions, once you know what to search, Google is your answer. [[https://linuxize.com/post/how-to-setup-passwordless-ssh-login/|Here]] is a sample step-by-step guide.
 **I walk away from my desk for five minutes and my ssh session times out, can I stop this?**
   * Yes! There is a parameter called ServerAliveInterval which will keep sessions alive. A guide is [[https://patrickmn.com/aside/how-to-keep-alive-ssh-sessions/|here]].
 **How do I access journal articles from home?**
   * There are a variety of possibilities, from connecting to campus via a VPN or other remote connection (I once used curl to download an article directly to fishtank which I could then scp back to my computer!).

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